FAQ

Frequently Asked Questions

Everything you need to know about co-packing with Ace Packing. From small-batch MOQs to Amazon FBA compliance, we’ve answered the questions food brands ask most.

General FAQs

Q: What is your minimum order quantity (MOQ)?

A: For small batch runs, our Launch Pack starts from 1,000 units per SKU. Larger Scale Pack runs can range from 5,000 to 100,000+ units.

Q: Do you only pack ambient products?

A: Yes, we only handle ambient food products (snacks, sweets, confectionery, teas, etc.). We do not pack chilled or frozen products.

Q: What is your typical lead time?

A: For Launch Packs, lead time is usually 10–15 working days from PO and bulk delivery. Scale Packs run by scheduled slots. Repack jobs can be turned around in days.

Food Safety & Compliance

Q: Are you SALSA certified?

A: Yes, we are SALSA-certified with annual on-site audits, robust HACCP systems, and traceability at unit, case, and pallet level.

Q: Can you help with with labelling and product compliance?

A: Yes, we have 30+ years of food industry experience, our expert team is on hand to guide you through everything.

Amazon FBA & E-Commerce

Q: Can you prepare stock for Amazon FBA?

A: Yes, we handle expiry coding, FNSKU/GTIN labelling, carton prep, pallet SSCC labels, and shelf-life checks to Amazon’s standards.

Q: What happens if my stock is rejected by Amazon?

A: Our Rapid Repack service can over-label, recode, and re-box stock quickly so you don’t miss sales windows.

Q: Can you help with barcode compliance?

A: Yes, we check barcodes (FNSKU, GTIN, EAN) for legibility and quiet zones, and we run quality checks during production.

Services & Process

Q: How does the process work?

A: Simple: Spec → Quote → Book Slot → Send Bulk → Production & QC → Dispatch. Full details on our How It Works page.

Q: Can you supply packaging, or do I provide it?

A: We can do either. Many clients supply their own films, labels, and tins, but we can source components if needed.

Q: Do you offer kitting and collation?

A: Yes — for hampers, seasonal runs, and corporate gifting.

Practical Questions

Q: Where are you based?

A: Our facility is in the Midlands, UK, serving food brands nationwide.

Q: Which retailers do your clients supply?

A: Our partners supply to leading retailers including Harrods, Selfridges, and other fine-food outlets across the UK.

Q: How do I get a quote?

A: Use our online form — provide product details, pack format, MOQ, and artwork. We will reply within 24 hours.

Didn’t find your answer?

Our team is happy to help with specific compliance, format, or logistics questions.

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